Frequently Asked Questions
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What exactly is an eSIM?
An eSIM is a digital SIM card that enables you to set up a mobile plan with your network provider without the need for a physical nano-SIM card.
What are the steps to activate my eSIM?
Activating your eSIM involves a straightforward process: 1) Select your preferred destination 2) Pick a data plan 3) Scan the QR code using your phone.
Could you outline the variances between a physical SIM and an eSIM?
A physical SIM is a small chip that you insert into your device, whereas an eSIM is a digital SIM allowing you to activate a cellular plan without requiring a physical nano-SIM.
How can I confirm if my device is eSIM compatible?
To check if your device supports eSIM, please refer to our list of compatible devices on the supported phone page.
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.